Refund Policy
Return Policy at Nīsu Home:
We're dedicated to ensuring you're delighted with your purchase. If there's an issue with a regular-priced product, you're welcome to return it in its unused state and original packaging within 14 days of purchase for a refund or exchange, if accepted by our customer service team.
Take note that custom-made items and orders tailored to your specifications, including larger furniture based on your chosen colour, size, or material, are non-returnable unless defective. These made-to-order pieces are created just for you when you place an order.
Beds are not eligible for return unless they arrive damaged, defective, or broken. This is to ensure the quality and hygiene of our products for all customers.
Upon delivery, please promptly inspect your items. Should there be any defects or damage, get in touch with us within 48 hours so we can rectify the situation. We ask for photos of the damaged goods and packaging, along with a detailed account of the issue to aid us in quickly addressing your concern. Damage reported beyond the 48-hour window may not be eligible for our support.
Assembly is required for some products; please adhere to the provided instructions closely. We cannot assume responsibility for damage due to incorrect assembly.
You'll need to cover the cost of return shipping, and the goods are your responsibility until they arrive at our warehouse. Use the original packaging to ensure the item's safe return, and consider getting a proof of postage and insurance to safeguard against loss or damage.
All returns should be sent to our specified returns address. Returning to any other address may void the return, and the responsibility will remain with you.
Collection Fee:
Should a return be required, Nīsu Home is equipped to organise the pickup of your item. The collection cost, varying between £100-£200, is determined by the product's dimensions and exclusively offsets the courier service expense, with no profit to us. It is essential that the customer is present at the time of collection to facilitate the process.
Order Cancellation Policy:
You have a 48-hour window after placing your order to change your mind for a full refund. If the product has been dispatched within this time, cancellation is not possible.
Orders with made-to-order items are final once shipped and cannot be cancelled or returned unless they're faulty.
Discounts cannot be applied retrospectively, nor can orders be cancelled solely to take advantage of newly available discounts.